GOV-02 // TERMS & CONDITIONS

Enterprise Master Services Agreement, Procurement & Website Terms of Use

Governing legal and commercial terms for using dulotech.co.ke, submitting institutional RFQs/tenders, procuring Tier-1 OEM hardware and software, and engaging Dulo Tech Limited for advisory, cybersecurity, data center, and 24/7 managed support services.

Laws of Kenya Governed 100% OEM Warranty Pass-Through Binding Enterprise SLA Credits Strict Mutual Confidentiality

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Enterprise Master Services Agreement, Procurement & Website Terms of Use

MASTER SERVICES & SUPPLY TERMS // LEGAL

NODE: DT-KE-904-NBO Jurisdiction: Nairobi, Kenya | Corporate Governance

100%

Genuine OEM Warranty Entitlement

30 Days

Standard Quotation Validity Window

99.999%

Maximum Contracted SLA Tier

100%

Statutory eTIMS Tax Compliance

COMMERCIAL & TECHNICAL CLARITY

Transparent Contractual Terms Built for Institutional & Enterprise Procurement

These Terms and Conditions govern access to the Dulo Tech Limited specification platform (dulotech.co.ke) and establish the baseline commercial principles for our six operational divisions: Tech Advisory, ICT & Software Supply, Advanced Cybersecurity, Technology Research, 24/7 Managed Support, and Data Center Engineering.

Where a formal Master Services Agreement (MSA), Statement of Work (SoW), Service Level Agreement (SLA), or Institutional Tender Contract is executed between Dulo Tech Limited and a Client, the specific provisions of that signed contract take precedence.

Clear Title Transfer, Risk of Loss & OEM Factory Warranty Pass-Through

Defined Rules of Engagement (RoE) for VAPT & Cybersecurity Operations

Transparent Settlement Directives (EFT, RTGS, SWIFT, LPO & Trade Finance)

Enterprise Master Services Agreement, Procurement & Website Terms of Use

Transparent Contractual Terms Built for Institutional & Enterprise Procurement

24/7 Support