MON-01
Physical Server & Out-of-Band (iDRAC/iLO)
Monitoring hardware health via IPMI/Redfish: power supplies, fan RPMs, ECC memory errors, RAID battery state, and SMART disk health.
Request Specification
SUPP-02 // 24/7 NOC TELEMETRY
24/7 Proactive Infrastructure, Network, Server, Database & Application Monitoring
Eliminate silent failures and unplanned downtime. Our 24/7 Network Operations Center (NOC) monitors every router, switch, firewall, server, hypervisor, SAN array, database, SSL certificate, and server-room temperature sensor in real time.
Sub-10 Sec Telemetry Polling
SNMP, NetFlow, WMI & eBPF
Synthetic App & API Probes
Predictive Disk & RAM Alerts
24/7 NOC OBSERVABILITY // REAL-TIME TELEMETRY
99.999%
Monitored Estate Uptime
10 Sec
High-Frequency Health Polling
85%
Outages Prevented Before Impact
24/7/365
Eyes-on-Glass NOC Engineers
FULL-STACK OBSERVABILITY
Seeing Every Packet, Disk IOPS, Database Query & Thermal Spike in Real Time
Most server crashes and network outages give off subtle warning signs hours or days beforehand: a degrading RAID disk, a filling transaction log partition, rising packet retransmissions on a fiber uplink, or a failing server room air-conditioner.
Dulo Tech's 24/7 NOC ingests real-time telemetry across your entire physical, virtual, and cloud estate—triggering automated self-healing scripts and immediate engineer intervention long before users experience downtime.
Real-Time Server, Hypervisor, SAN Storage & RDBMS Health Telemetry
BGP/OSPF Routing, ISP Uplink Latency, SD-WAN & Firewall Flow Monitoring
Environmental IoT Sensors (Rack Temperature, Humidity, UPS Battery & Leak)
NAIROBI 24/7 NOC // FULL-STACK OBSERVABILITY
SLA: 99.999%
SIX NOC MONITORING LAYERS
360-Degree Observability Across Your Entire Technology Stack
Our NOC observability platform monitors six distinct infrastructure layers simultaneously.
MON-01
MON-02
Virtualization & Container Clusters
Tracking VMware vSphere, Hyper-V, Proxmox, and Kubernetes CPU ready-time, memory ballooning, datastore latency, and pod restarts.
Request Specification
MON-03
Core Network, ISP Uplinks & SD-WAN
10-second SNMP v3 and NetFlow/sFlow polling of switches, routers, firewalls, BGP peers, ISP packet loss, jitter, and Wi-Fi APs.
Request Specification
MON-04
Database & Middleware Performance
Monitoring Oracle, SQL Server, PostgreSQL, and MySQL deadlocks, slow queries, replication lag, tablespace growth, and backup job completion.
Request Specification
MON-05
Synthetic Application & API Uptime Probes
Simulating real user logins, checkout flows, and REST API transactions every 30 seconds from East African and global probe nodes.
Request Specification
MON-06
Server Room Environmental & UPS Telemetry
SNMP/Modbus monitoring of APC/Vertiv UPS load, battery runtime, generator fuel levels, rack inlet temperature, humidity, and water leaks.
Request Specification
AUTOMATED SELF-HEALING & NOC RESPONSE
Six Ways Our NOC Prevents Outages Automatically
We combine AI-driven threshold correlation with instant engineering action.
NRS-01
Automated Service & Daemon Restart
If a web worker, print spooler, or middleware service hangs, our agent safely restarts the service and captures a memory dump in seconds.
SELF-HEALING
NRS-02
Automated Log & Temp-Space Cleanup
When a server partition crosses 85% utilization, automated scripts archive old logs to prevent a 100%-disk-full database crash.
ZERO DISK FULL
NRS-03
ISP Link Quality & BGP Auto-Failover
Monitoring packet loss and latency (not just link up/down) to shift traffic off a degraded fiber ISP before calls and sessions drop.
SMART FAILOVER
NRS-04
SSL Certificate & Domain Expiry Guard
Tracking every public and internal TLS certificate and domain registration—alerting and renewing 30 days prior to expiration.
ZERO EXPIRED SSL
NRS-05
Backup & Replication Verification
Daily automated verification that Veeam/Commvault backup jobs and DR database replications completed with zero corruption.
BACKUP VERIFIED
NRS-06
Custom Executive Wallboard Access
Providing your CIO and IT team with a live, read-only Grafana/NOC topology wallboard accessible on your office screens or mobile devices.
LIVE WALLBOARD
NOC TELEMETRY MATRIX
Monitored Layers, Protocols & Alert Thresholds
Technical specification of Dulo Tech's 24/7 NOC observability architecture.
| Layer Code | Infrastructure Layer | Telemetry Protocols | Polling Interval | Automated NOC Action |
|---|---|---|---|---|
| NOC-L1 | Bare-Metal & SAN Hardware | Redfish, IPMI, SNMP v3, Vendor API | 30 Seconds | Pre-Failure Disk/PSU RMA Dispatch |
| NOC-L2 | OS, Hypervisor & Cloud | Prometheus, WMI, eBPF, CloudWatch | 10 – 15 Seconds | Auto-Scale / Service Restart / Triage |
| NOC-L3 | Network & Perimeter | SNMP v3, NetFlow v9, IPFIX, ICMP | 10 Seconds | ISP Failover & Packet-Loss Escalation |
| NOC-L4 | Databases & Backups | JDBC/ODBC Telemetry, Veeam API | 60 Seconds | Deadlock Kill, Log Truncate & Backup Re-Run |
| NOC-L5 | Power & Server Room HVAC | Modbus TCP, BACnet, SNMP UPS Card | 15 Seconds | Thermal Alert & Graceful Host Shutdown |
TECHNICAL KNOWLEDGE BASE
Frequently Asked Engineering & Procurement Questions
Direct answers from Dulo Tech Limited's Principal Systems Architects, CSOC Directors, and Institutional Procurement Officers at Mirage Towers, Nairobi.
We deploy a lightweight, hardened NOC Collector Appliance (or container) inside your network that polls devices locally via SNMP v3 / WMI and streams compressed telemetry outbound over a mutually authenticated TLS 1.3 / IPSec tunnel to our Nairobi NOC—requiring zero open inbound firewall ports.
No. Most hardware and network monitoring is agentless (using out-of-band iDRAC/iLO and SNMP v3), and our OS/eBPF collectors consume less than 0.5% CPU and 50MB of RAM.
Yes! We install networked environmental sensors in your server racks and connect your UPS units to our NOC—so if the AC fails or power switches to battery at 3:00 AM, our NOC alerts your team immediately and can trigger a graceful server shutdown before thermal damage occurs.
Yes. Every Managed Monitoring client receives secure login access to a customized live topology map and health wallboard via our Client Portal.
Yes. We unify your on-premise hardware metrics and cloud metrics (EC2, RDS, Azure VMs, Kubernetes pods, and monthly cloud spend) into a single pane of glass.
Within 60 seconds, our AIOps engine correlates the alert
Request a free 14-day NOC Telemetry Pilot or full estate quote via the form below.
Need direct architectural clarification?
Call +254 799 000 595
DIRECT DISPATCH DESK
Request Technical Briefing or Tender BOQ Quote
Routed directly to our Senior Engineering Board at 12th Floor, Mirage Towers, Westlands, Nairobi.